Handbook of Management Scales/Process formalization

Process formalization

Description

A previously multi-item 7-point scale was used. It was further pretested with six logistics researchers and six executive managers of logistics service providers to ensure face validity.

Definition

Process formalization is defined as spelling out detailed tasks, activities, schedules and operating procedures to govern the cooperation (Murray & Kotabe, 2005).

Items

In our cooperation we have…

• …written documents (e.g., handbooks) that spell out detailed tasks, activities and schedules for the cooperation.
• …detailed standard operating procedures (e.g., rules, policies, forms, etc.) for the processes of the cooperation.

Source

• Raue, J.S. & Wieland, A. (2015): The Interplay of Different Types of Governance in Horizontal Cooperations. The International Journal of Logistics Management, Vol. 26, No. 2, pp. 401–423

Comments

Only two items were used. It is recommended to add at least one additional item when re-using this scale.